Frequently Questions

Have a read through our FAQs for more information and if you have any further questions and would like us to get in touch.

I have some questions regarding my GXEGY integration. Who can I contact?

During office hours you can contact us and speak to one of our support agents who are trained to assist you with your integration, alternatively you can send us an email at [email protected]

What geographical locations does each payment gateway support?

Geographic locations are set by each payment gateway. GXEGY does not support the locations that each payment gateway accepts. It is recommended that you reach out to the support team for your corresponding payment gateway to check your location and if you can accept payments.

How many payment gateways can I have in my account?

You will get 24 payment gateways in total. In the near future, if GXEGY deals with a new payment gateway, everyone will get access to that.

Is payment information collected by GXEGY?

Using the API to pass payment information directly to your payment gateway means that GXEGY doesn't directly collect any information submitted through the funnel. To help ensure protection while the data is passed, order form pages employ a higher level of security than a standard page and require HTTPS to work properly.

How much does a payment gateway cost?

Every payment gateway has a unique payment structure, so it’s important to do comparative research. Some processors will ask for a monthly maintenance fee, while others will require a one-time setup fee. Whatever the case, it’s important to look out for hidden costs and conditions that may affect the overall price.